How is the information held after the training?”When the course is over, data in your planner will be downloaded in both spreadsheet and report format, and provided to every participant. eTownz also allows access to the tools for a Community to be purchased on a...
How to record attendance of modules / sessions?You can confirm who attended the course by navigating to ‘Course’ and clicking on the ‘Update Attendance’ button on the side of each module. In the form that appears you can view all the...
What do post session emails say?Standard text for post-session email is as follows: Dear Participant Thank you to everyone who attended Module ${module_number} of ${course_title}. The presentation for the session can be accessed at the following link:...
What do pre session email say? Standard text for pre-session email is as follows: Dear Participant, Module ${module_number} of ${course_title}, titled ${module_name}, is scheduled for ${module_date_time}, to be delivered ${module_type}. Access The session will be...
What content must be included in module details before sending a pre-session email? How do I upload it?The standard information content for module details is added by eTownz, however, if you wish to amend it you can do in the Training Portal. The module details needed...
How do I send a post-session notification email?A post-session notification email can be sent via the ‘Notifications’ system in the Training Portal. Watch this video for instructions on how to add notifications: Click...
How do I send a pre-session notification email?A pre-session notification email can be sent via the ‘Notifications’ system in the Training Portal. Watch this video for instructions on how to add notifications: Click...
How are the preexisting plans / documents processed?eTownz provides an additionally priced service to help convert those plans into records that can be used during the course...
How are any preexisting plans / documents for the community submitted?The preexisting plans can be uploaded in the ‘Uploads Folder’ page in Training Portal and this should be followed by an email to eTownz...
Is there a final questionnaire / feedback form for participants? Where is it? How is it used? How its content is reported?There is a final questionnaire that is sent out to participants upon course completion and it is built into Zoho. All the participants will...
How do we know if Participants have viewed / downloaded Presentation?The trainers can either upload the recordings to their own YouTube account or send them to eTownz, who can upload and store them in YouTube for them. These recordings can then be shared easily with...
How do trainers import their zoom / remote training link into the Training Portal? How is this shared with Participants?Firstly, the trainers should add their Zoom link in their profile information in the Portal, and this will be copied through each time in the course...
Are we allowing sharing of presentations? How do we protect intellectual property?eTownz are allowing the presentations to be shared with the participants and they are instructed not to share them...
Who provides the data tools for use in my community?To upload your presentation to the Trainer Portal, you should firstly log in to the portal and then navigate to ‘Courses – Manager”” page for the courses you give training to. On that page,...
Where do Trainers get copies of the Presentations ? How do they know when Presentations have been updated? What is the procedure for creating / sharing copies?The latest versions of the presentations are available in the shared Slack Channel. Trainers can use them...
How should I prepare for a module?We suggest you * Read the module in the training manual. * Review the workshop requirements in the tool. * Familiarize yourself with the short videos * Decide if any of the content is redundant, not relevant to your community group,...
Can I share my notes with others in my community?If you wish to share your personal notes, that is allowed. However, giving access to the platforms is strictly not...
How do I deal with friction between the Community Forum or among Action Teams?This will be dealt with as a part of the course. It is important to minimise friction and discuss with your Local Development...
How to reach out to the other Participants?There are a number of ways to reach out to other participants, including online (in-person) sessions. This will be discussed on detail in the latter half of...
Do I need to add every record before the course is complete and I show the plan to others in my community?No, the objective of the course is to train people in the methodologies of Smart Communities and add as many records as you can to start creating the community...
What data tools can I use in my community?As part of the course, eTownz provides access to a Census Data link to help interpret local development in your...
What do I do if I find an error in the course material?In case you find an error in the course material, please notify your trainer and the mistakes will be revised in due...
What happens if I can’t make 1 module of the course?If you are unavailable to attend a session, please let your trainer and client company know and we will pass on the course material for that session. We suggest you review the material prior to the next course...
Will the course be recorded? If so, can I get a copy of the recording?In some cases, the trainer records the course session and makes it available for the participants. Please ask your trainer at the start of the...
How do I provide Course Participants with Materials?In the client portal you can upload materials for the course participants by navigating to ‘Uploads Folder’ where you can access all the materials uploaded previously and add new ones via the...
How do I check my Community Small Areas? If a small area needs to be amended as it is associated with the wrong community then please follow the below guide Once you have confirmed that the small areas are not correctly associated you need to amend the association by...
How do I navigate in the training portal?The Training Portal consists of pages for ‘Course Details’, FAQs, community ‘Planner’, and several libraries for community records you can include in your community plan. Here is an introductory video to...
How do I download my community plan?To download your plan follow these steps: 1. Navigate to your ‘Planner’ in the Training Portal Click Here 2. Click on the top right button that says ‘Download Plan’, which will redirect you to a form 3. In...
How do I get information on the location / zoom link for the course?To get information on the location/Zoom link for the course, you can: 1. Go to the ‘Course Details’ page, which you can find on the homepage of the Training Portal 2. Navigate to the...
How do I access to the course details?To access course details you should: 1. Log in to the training portal and on the homepage find the section called ‘Course Details’ 2. On that page, you can find information like the name of the trainer, course name and...
How do I access course materials?All participants will be given access to the course material via the course portal. When approved for the course you will be sent an email on how to create a password and log into the system. In there you will be able to see course...
