eTownz Documentation

1. The Framework

• About

  • Smart Community Management Manual
  • The Framework Explained

• Community Manifesto / Charter

  • Smart Community Manifesto / Charter

• eTownz Project Plan

  • eTownz Standard Project Plan

• How does it work?

  • How does it work?

• Planning Process

  • Planning Process

• Smart Community - Set Up

  • Articles coming soon

2. Training Program

• About

  • Did eTownz invent the Smart Community Methodology?
  • How many modules are in the Smart Village Course?
  • In what form the course is provided?
  • Is the course available for people with disabilities?
  • What are Goals?
  • What are the benefits in registering?
  • What is a record?
  • What is a Theme ?
  • What is an Asset?
  • What is the course portal?
  • What is the training audience?
  • Will I require re-training in the Smart Comunity Methodology in the future?
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• Course Booking/Administration

  • How are the communities for the training selected?
  • How can I approve participants for the course?
  • How do I contact Participants?
  • How do I deal with friction between trainees?
  • How do I invite Course Participants?
  • How is a client summary report given to the client / local development company?
  • How long before a course commences can dates / time / delivery / venue be changed?
  • How long before a course commences can participants be changed?
  • How long before a course commences should dates / time / delivery / venue be confirmed?
  • How long before a course commences should participants be confirmed?
  • What do I do if the clients wants additional training?
  • What happens if a trainer become unavailable?
  • What happens if a venue become unavailable?
  • What happens if participants don't engage with the classes?
  • What happens if the clients want a customized training course?
  • What is in a client summary report at the end of the course?
  • When is course created on training platform? How long before course starts is registration link distribution?
  • Where does the content of the client summary report come from?
  • Who books the venues for in person training sessions?
  • Who is responsible for agreeing dates, times, venue, delivery of training? Who must be kept informed of discussions of this?
  • Who should I speak with to find out about county-specific funding streams?
  • Who undertakes the recruitment for the training courses?
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• Course Delivery

  • Are we allowing sharing of presentations? How do we protect intellectual property?
  • Can I share my notes with others in my community?
  • Do I need to add every record before the course is complete and I show the plan to others in my community?
  • How are any preexisting plans / documents for the community submitted?
  • How are the prexisting plans / documents processed?
  • How do I access course materials?
  • How do I check my Community Small Areas?
  • How do I deal with friction between the Community Forum or among Action Teams?
  • How do I download my community plan?
  • How do I get access to the course details?
  • How do I get information on the location/zoom link for the course?
  • How do I navigate in the Training Portal?
  • How do I provide Course Participants with Materials?
  • How do I send a post-session notification email?
  • How do I send a pre-session notification email?
  • How do I upload Documents?
  • How do I use Planner Map View?
  • How do Trainers input their zoom / remote training link into the Training Portal? How is this shared with Participants?
  • How do Trainers upload their zoom recordings? How do they provide Zoom recordings to Participants?
  • How do we know if Participants have viewed / downloaded Presentation?
  • How do we know if Participants have viewed / downloaded Zoom Recording?
  • How is the information held after the training?
  • How should I prepare for a module?
  • How to reach out to other participants?
  • How to record attendance of modules / sessions?
  • Is the course material downloadable?
  • Is there a final questionnaire / feedback form for participants? Where is it? How is it used? How is its content reported?
  • What content must be included in module details before sending a pre session email? How do I upload it?
  • What Data Tools can I use in my community?
  • What do I do if i find an error in the course material?
  • What do post session emails say?
  • What do pre session emails say?
  • What happens if I cant make 1 module of the course
  • What happens if there are questions not covered in the course?
  • Where do Trainers get copies of the Presentations? How do they know when Presentations have been updated? What is procedure for creating / sharing copies?
  • Where do Trainers upload their presentation to the Trainer Portal? How do Trainers share their Presentations with Participants?
  • Who provides the data tools for use in my community?
  • Will the course be recorded? If so, can I get a copy of the recording?
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• Prior to the Course

  • Can I cancel or transfer my registration?
  • Can I use a phone or do I need a laptop to complete the course?
  • Do I need a high level of computer skills?
  • I am unemployed. Will attending the course affect my benefit?
  • Is there a recognition and is the course certified?
  • Is there a test at the end of the course (How to pass the course)?
  • Is there any support offered after the training is completed?
  • Is there work/preparation I need to do pre-training?
  • What digital tools do I need to complete the course?
  • What is the min/max participants per course?
  • Will I be paid expenses for traveling to the course?
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• Registration and Getting Started

  • Are the homework individual or per team?
  • Are there any homework? If so what are the deadlines?
  • Does the portal create the plan for me?
  • How are participants registered?
  • How do I activate my account / complete my registration?
  • How do I contact my Trainer?
  • How do I log in to the Training Portal?
  • How do I register for a course?
  • How do I see when and where my course is taking place?
  • How do I see who the Course Participants are?
  • How do I update my profile?
  • How long can I access the course portal for?
  • Why do we ask participants to enter the Themes they are interested in the registration form?
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3. eTownz Planner

• Adding/ Managing Assets

  • Articles coming soon

• Adding/ Managing Goals

  • Articles coming soon

• Adding/ Managing Metrics

  • Articles coming soon

• Adding/ Managing Projects

  • Articles coming soon

• Adding/ Managing Stakeholders

  • Articles coming soon

4. Researching Records

• Assessments

  • Articles coming soon

• Boundary Definition

  • Articles coming soon

• Report Review

  • Articles coming soon

• How to research the stakeholders in your community

5. Local Engagement

• Engaging Organisations

  • Articles coming soon

• Public Engagement

  • Articles coming soon

• Volunteer Management

  • Articles coming soon

6. eTownz Tools

• eTownz Community Website

  • Articles coming soon

• eTownz Energy Assessment

  • Articles coming soon

• eTownz Events

  • Articles coming soon

• eTownz News

  • Articles coming soon

• eTownz Public Realm Survey

  • Articles coming soon

• eTownz Surveys

  • Articles coming soon

7. Other Digital Tools

• Canva

  • Canva: How To

• Facebook

  • How To Create A Facebook Page

• Google Tools

  • Community Photos Library Project
  • How To Create A Gmail Account
  • How To Create A Wikipedia Page For Your Town
  • How To Create A Youtube Channel
  • How To Create/Edit Google Photos
  • How To Use Google's "My Map"
  • How to Zone your Community

• TimelineJS

  • Articles coming soon

• Zoom

  • How To Use Zoom